Clear subscription, usage, and termination terms with no hidden fees.
Use of the platform is governed by study-specific agreements and applicable clinical regulations.
Services are offered regionally with local data residency and compliance options.
Clinical data ownership and responsibilities are defined per study contract.
By accessing or using ProCTTH websites, mobile applications, APIs, and platform services (the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, do not use the Services.
If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization and “you” refers to both you and the organization.
ProCTTH provides a cloud-based clinical trial platform including eSource, electronic data capture (eCRF), eConsent, ePRO, eDiary, eCOA, telemedicine, visit scheduling, safety reporting, analytics, and related mobile applications.
Features and availability may vary by subscription plan, study configuration, and regulatory jurisdiction.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must provide accurate, current, and complete information during registration and keep it updated.
Administrators are responsible for assigning appropriate roles, managing access, and promptly removing users who no longer require access.
You agree to use the Services only for lawful clinical research, healthcare, and related business purposes.
You may not: reverse engineer, scrape, overload, or interfere with the Services; upload malware or unauthorized content; access data you are not authorized to view; or use the Services in violation of applicable laws or study protocols.
You are responsible for ensuring that your use of the Services complies with GCP, HIPAA, GDPR, 21 CFR Part 11, and any other applicable regulations.
Study data entered or generated by you remains your property or the property of the study sponsor, as defined in your study-specific agreement.
ProCTTH retains ownership of the platform, software, anonymized analytics, and improvements derived from usage patterns that do not identify individuals or studies.
We process personal data in accordance with our Privacy Policy and any applicable Data Processing Addendum.
Subscription fees are based on the plan, number of users, studies, and modules selected at signup or renewal.
Fees are billed in advance unless otherwise agreed. Unused portions of subscriptions are generally not refundable.
We may modify pricing upon renewal with reasonable notice. Material changes to active subscriptions will be communicated in advance.
Both parties agree to protect confidential information shared in connection with the Services.
ProCTTH implements administrative, physical, and technical safeguards designed to protect study data as described in our Security documentation.
Users must report suspected security incidents or unauthorized access immediately to security@proctth.com.
To the fullest extent permitted by law, ProCTTH’s aggregate liability arising out of or relating to these Terms or the Services is limited to the amount paid by you for the Services in the twelve months preceding the claim.
Neither party is liable for indirect, incidental, special, consequential, or punitive damages, except where prohibited by law.
Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by negligence.
These Terms are governed by the laws of the jurisdiction specified in your master services or study agreement, or otherwise by the laws of the State of Delaware, USA, excluding conflict-of-laws principles.
Disputes will first be addressed through good-faith negotiation before resorting to litigation or arbitration as agreed in the relevant contract.
We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, communicated through the Services.
Continued use of the Services after changes constitutes acceptance of the updated Terms.
These Terms are a general framework. Your specific rights and obligations may also be governed by a Master Services Agreement, Study Agreement, Data Processing Addendum, or Business Associate Agreement signed between your organization and ProCTTH. In case of conflict, the signed agreement prevails.
