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Engagement

Telemedicine

Conduct remote visits, answer questions, and run source data verification over secure, encrypted chat and video — all inside ProCTTH. No external meeting links, no extra accounts.
Built forSubjectInvestigatorCRCCRA
Engagement
  • Capabilities

What you get

  • 01
  • 1:1 secure chat & HD video calls
  • 02
  • Subject ↔ Investigator / CRC / CRA
  • 03
  • Encrypted & recorded for compliance
  • 04
  • In-call note taking
  • 05
  • Works on web and mobile apps

See Telemedicine live

Book a tailored walkthrough and we'll show telemedicine configured around your protocol.

  • Built for
SubjectInvestigatorCRCCRA
Request a demo
  • How it helps
Telemedicine turns the platform into the meeting room, so decentralised visits don’t depend on consumer video tools that fall outside your compliance perimeter. Site staff join from the desktop console with the subject’s record beside the call; subjects join with one tap from the study app — no links, no logins, no installs. Calls and chat threads are encrypted, attributed to the right subject, and retained for monitoring, so a remote visit carries the same evidentiary weight as an on-site one.

Engagement

Telemedicine

Purpose-built for hybrid & decentralized trials — one workflow across desktop and mobile.
  • One hybrid platform

Desktop for study teams, mobile for subjects

Telemedicine works across the ProCTTH hybrid platform — site staff (CRC, PI, CRA) work on the desktop web console, while subjects access the study from the mobile app.

Desktop console

CRC · PI · CRA

PI and CRC run remote visits with the subject’s chart open in the same screen, take in-call notes, and answer chat questions. CRAs use secure video for remote source data verification.

Mobile app

Subject

PI and CRC run remote visits with the subject’s chart open in the same screen, take in-call notes, and answer chat questions. CRAs use secure video for remote source data verification.
  • How it works

From setup to outcome

  • 01

Schedule the contact

Site staff book a remote visit or the subject opens a chat thread from the app.

  • 02

Join securely

Both sides connect inside ProCTTH over an encrypted channel — no external links.

  • 03

Document live

Staff capture notes and outcomes during the call, tied to the subject's record.

  • 04

Retain for monitoring

Encrypted recordings and chat history are retained for compliance and remote SDV.

  • FAQ

Common questions.

Do subjects need another app?
No. Chat and video run inside the existing study app — there are no third-party meeting links or extra accounts.
Yes. CRAs can run remote source data verification over secure video without travelling to the site.
Are calls compliant?
Calls and messages are encrypted, attributed to the correct subject, and retained so remote visits hold up under monitoring.

More in Engagement

Telemedicine

Built-in chat and video calls connecting subjects with investigators, CRCs, and CRAs — no third-party tools.

Learn more

Subject Notifications

Track and disburse subject compensation using virtual ProCoins tied to visits and milestones.

Learn more

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